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<p class="font_8" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; pointer-events: auto; font-size: 18px; line-height: 1.2em; color: rgb(var(--color_14)); letter-spacing: normal; text-align: center;"><strong><span style="color: #000000;"><a style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; cursor: pointer; text-decoration: none; color: #000000;" href="https://www.biglightletters.com.au/faq" target="_self"><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;"><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; font-family: raleway-semibold, raleway, sans-serif;"><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; font-size: 25px;">Free delivery</span></span></span></a></span></strong></p>
<p class="font_8" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; pointer-events: auto; font-size: 18px; line-height: 1.2em; color: rgb(var(--color_14)); letter-spacing: normal; text-align: center;"><span style="background-color: transparent; font-family: helvetica-w01-roman, helvetica-w02-roman, helvetica-lt-w10-roman, sans-serif; font-size: 16px; letter-spacing: 0.01em; color: inherit;">You hire, we deliver for free up to 80km from Brisbane CBD.</span></p>
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<p>&nbsp;</p>

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<div id="comp-ktayl34m" class="_1Q9if _3bcaz" style="margin: 15px 0px 8px calc((100% - 230px) * 0.5); padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; pointer-events: none; overflow-wrap: break-word; text-align: start; min-height: var(--min-height); min-width: var(--min-width); position: relative; left: -1px; grid-area: 1 / 1 / 2 / 2; place-self: start; width: 234px; height: auto; --min-height: 33px;" data-testid="richTextElement">
<p class="font_8" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; pointer-events: auto; font-size: 18px; line-height: 1.2em; color: rgb(var(--color_14)); letter-spacing: normal; text-align: center;"><strong><span style="color: #000000;"><a style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; cursor: pointer; text-decoration: none; color: #000000;" href="https://www.biglightletters.com.au/faq" target="_self"><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;"><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; font-family: raleway-semibold, raleway, sans-serif;"><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; font-size: 25px;">All-inclusive</span></span></span></a></span></strong></p>
<p class="font_8" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; pointer-events: auto; font-size: 18px; line-height: 1.2em; color: rgb(var(--color_14)); letter-spacing: normal; text-align: center;"><span style="background-color: transparent; font-size: 14px; font-family: helvetica-w01-roman, helvetica-w02-roman, helvetica-lt-w10-roman, sans-serif; letter-spacing: 0.01em;">Prices include delivery, set-up, and same or next-day removal.</span></p>
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<div id="comp-ktc7hdj5" class="_2Hij5 _3bcaz" style="margin: 15px 0px 12px calc((100% - 230px) * 0.5); padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; pointer-events: none; overflow-wrap: break-word; text-align: left; min-height: var(--min-height); min-width: var(--min-width); position: relative; left: 0px; grid-area: 1 / 1 / 2 / 2; place-self: start; width: 234px; height: auto; --min-height: 33px;" data-testid="richTextElement">
<p class="font_8" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; pointer-events: auto; font-size: 18px; line-height: 1.2em; color: rgb(var(--color_14)); letter-spacing: 0em; text-align: center;"><span style="font-size: 24px;"><strong><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; letter-spacing: normal; color: #000000;"><a style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; cursor: pointer; text-decoration: none; color: #000000;" href="https://www.biglightletters.com.au/book-online-1" target="_self"><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;"><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; font-family: raleway-semibold, raleway, sans-serif;"><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;">Instant booking</span></span></span></a></span></strong></span></p>
<p class="font_8" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent; pointer-events: auto; font-size: 18px; line-height: 1.2em; color: rgb(var(--color_14)); letter-spacing: 0em; text-align: center;"><span style="background-color: transparent; font-family: helvetica-w01-roman, helvetica-w02-roman, helvetica-lt-w10-roman, sans-serif; font-size: 14px; letter-spacing: 0.01em; text-align: left; color: inherit;">Save time, check availability, and book online instantly.</span></p>
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<em>News:</em>&nbsp;&nbsp;<span class='text-normal'>Discounts to all members of <Partner name></span>

Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

Do not find what you are wondering, want to give us suggestions for new products or give us feedback so we can get better?

<h1>Contact us</h1>

Find the product you want or browse for the activity you want and find our suggestions for products for the job.

<h3>How to book online:</h3>
<ol>
<li>Browse our range of hire product and package options</li>
<li>Select the option that you would like to book</li>
<li>Enter your event dates</li>
<li>Click 'Book now'</li>
<li>You can go back to browse more items and add these to the cart if desired</li>
<li>Enter your details at check-out</li>
<li>You will be taken to a secure payment page</li>
</ol>
<hr />
<h3>What happens after booking?</h3>
<ul>
<li>You will be sent an automatic receipt to confirm your booking details - it is important to double check that all booking details e.g. date and items ordered are correct and let us know as soon as possible if there are any issues</li>
<li>Complete our <a href="http://www.biglightletters.com.au/hire-form">online hire form</a> to let us know all key event instructions for delivery, set up, and collection</li>
<li>We will contact you again the week of your event to reconfirm all details of the upcoming hire</li>
</ul>
<p>&nbsp;</p>
<h4 style="text-align: center;"><span style="color: #808000;">If you do not receive an email from us immediately after booking OR again via email the week of your event, please contact us immediately at info@biglightletters.com.au to confirm that your booking has been processed.</span></h4>

Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

<h1>Privacy Policy</h1>
<div>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Big Light Letters is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.</span></p>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.</span></p>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au</span></p>
<h3 style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">What is Personal Information and why do we collect it?</span></h3>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.</span></p>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">This Personal Information is obtained in many ways including by phone, email, our website contact form, from media and publications and other publicly available sources and from third parties. We don&rsquo;t guarantee website links or policy of authorised third parties.</span></p>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.</span></p>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.</span></p>
<h3 style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Sensitive Information</span></h3>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.</span></p>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Sensitive information will be used by us only:</span></p>
<ul style="font-family: inherit; color: inherit;">
<li><span style="font-size: 14px;">For the primary purpose for which it was obtained</span></li>
<li><span style="font-size: 14px;">For a secondary purpose that is directly related to the primary purpose</span></li>
<li><span style="font-size: 14px;">With your consent; or where required or authorised by law.</span></li>
</ul>
<h3 style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Third Parties</span></h3>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.</span></p>
<h3 style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Disclosure of Personal Information</span></h3>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Your Personal Information may be disclosed in a number of circumstances including the following:</span></p>
<ul style="font-family: inherit; color: inherit;">
<li><span style="font-size: 14px;">Third parties where you consent to the use or disclosure; and</span></li>
<li><span style="font-size: 14px;">Where required or authorised by law.</span></li>
</ul>
<h3 style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Security of Personal Information</span></h3>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.</span></p>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.</span></p>
<h3 style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Access to your Personal Information</span></h3>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.</span></p>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;"><strong>[Your business name]</strong> will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.</span></p>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">In order to protect your Personal Information we may require identification from you before releasing the requested information.</span></p>
<h3 style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Maintaining the Quality of your Personal Information</span></h3>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">It is an important to us that your Personal Information is up to date. We&nbsp; will&nbsp; take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.</span></p>
<h3 style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Policy Updates</span></h3>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">This Policy may change from time to time and is available on our website.</span></p>
<h3 style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Privacy Policy Complaints and Enquiries</span></h3>
<p style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">If you have any queries or complaints about our Privacy Policy please contact us at info@biglightletters.com.au</span></p>
</div>

Choose the product station closest to you. Book and pay online. Done.

If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

Home delivery

Delivery and return

really friendly and quick response to my initial enquiry, really helpful with answering all my questions and fast delivery.

Really helpful company and easy to order high quality instruments

Frequent users can save with special<br> membership pricing and benefits

For many products and activities

A Yourcompany.no membership gives access to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

A Yourcompany.no membership gives ccess to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

Yourcompany.no JustClick is for everybody that needs a product once in a while. Convenient booking online, pick up and return at your chosen location. Get access to high quality products and save your money for something fun instead

<p>Each rental begins by paying a 20% non-refundable rental deposit.</p>

Yourcompany.no membership is for you who need a few more produts, or expect to use them more often.

Member prices on wide product selection

Additional discounts for longer term rental

Other membership benefits soon...

Enter the email address associated with your account, and we’ll email you a link to reset your password.

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All payments are processed securely. Your tax invoice and receipt are sent to your email automatically.

<p style="font-family: inherit; color: inherit; text-align: left;"><strong>⭐⭐⭐⭐⭐ Hundreds of 5-star reviews &middot; 600+ events every year &middot; secure Stripe checkout</strong></p>
<p style="font-family: inherit; color: inherit; text-align: left;"><strong>DELIVERY:</strong> Free delivery, setup &amp; collection throughout Brisbane; flat rate to Gold Coast and Sunshine Coast. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="http://www.biglightletters.com.au/delivery">More on delivery areas here</a>. Other fees? None.</p>
<p style="font-family: inherit; color: inherit; text-align: left;"><strong>DEPOSIT:</strong> Pay 20% today to lock in your date, or pay in full - your choice. Balance due 5 days before your event. Deposits secure your date and aren't refundable, so your slot stays held.</p>
<p style="font-family: inherit; color: inherit; text-align: left;"><em>Corporate or need an invoice / bank transfer? Email <a style="font-family: inherit; color: inherit;" href="mailto:info@biglightletters.com.au">info@biglightletters.com.au</a> with your required items or booking screenshot.</em></p>
<p style="font-family: inherit; color: inherit; text-align: left;"><strong style="color: inherit; font-family: inherit;">HIRE PROCESS:</strong></p>
<p style="text-align: left;">1. Booking confirmation: Automatic receipt sent to your email (check spam).</p>
<p style="text-align: left;">2. Online event hire form: Confirmation email contains a link to our hire form - complete asap so we have your key details (event start, bump-in time, delivery address).</p>
<p style="text-align: left;">3. Final confirmation: The week of your event, we'll confirm every detail.<br /><br /><br /><span style="font-size: 14px;">By making payment, you agree to our <a href="https://www.biglightletters.com.au/terms">Terms &amp; Conditions</a>, including our payment terms</span></p>